Privacy Policy
This Privacy Policy explains how ZidiUp (“ZidiUp,” “we,” “our,” or “us”) collects, uses, stores, protects, shares, and manages information when you access or use our mobile application, website, digital content, mentorship platform, premium subscription services, video content, articles, comments, notifications, payment-related services, and related features collectively referred to as the “Platform.”
By creating an account, accessing the Platform, subscribing to premium content, posting comments, liking content, bookmarking articles, using video features, or otherwise interacting with the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information that is necessary to provide, secure, personalize, improve, and maintain the Platform. This may include the following categories:
1.1 Account Information
When you register or update your account, we may collect your full name, email address, phone number, country, password or encrypted password credentials, account role, account status, verification status, preferred language, profile display name, and other information you provide directly.
1.2 Verification Information
We may collect and process email verification codes, phone verification codes, verification attempts, verification timestamps, and verification expiry information to help protect accounts and reduce unauthorized access.
1.3 Content Interaction Data
We may collect information about how you interact with articles, videos, mentors, categories, tags, bookmarks, likes, comments, replies, comment likes, reading history, watch history, notifications, and premium content.
1.4 User-Generated Content
If you post comments, replies, feedback, reports, or other content, we collect the content you submit, the account associated with that content, timestamps, engagement counts, moderation status, and related metadata.
1.5 Subscription and Payment-Related Information
If you subscribe to premium services, we may collect plan details, subscription status, start and end dates, trial periods, renewal status, transaction references, payment status, payment provider channel, customer phone number where required for mobile-money payment flows, payment timestamps, and provider messages. We do not intentionally store sensitive card details unless required and securely handled by an authorized payment processor.
1.6 Device and Technical Information
We may collect technical data such as device type, operating system, app version, IP address, approximate location derived from IP address, browser type where applicable, crash logs, diagnostics, performance data, security logs, access timestamps, and API request metadata.
1.7 Support and Communication Data
When you contact us, we may collect your message, email address, phone number, screenshots, support issue details, communication history, and any other information you provide to resolve your request.
2. How We Use Your Information
We use collected information for legitimate platform operations, service delivery, security, analytics, personalization, compliance, and support. Specifically, we may use your information to:
- Create, verify, secure, and manage your account.
- Provide access to articles, videos, mentorship content, premium content, and related features.
- Personalize your feed, recommendations, interests, categories, and learning experience.
- Enable likes, comments, replies, bookmarks, reading history, notifications, and engagement features.
- Process subscriptions, verify payment status, activate premium access, and maintain billing records.
- Detect, prevent, and respond to fraud, abuse, unauthorized access, spam, harmful content, and security incidents.
- Improve app performance, troubleshoot bugs, analyze usage patterns, and enhance user experience.
- Respond to support requests, account deletion requests, complaints, and user inquiries.
- Comply with applicable legal, regulatory, tax, accounting, platform, and app-store obligations.
3. Legal Bases for Processing
Depending on your location and applicable law, we may process your information based on one or more of the following legal bases: your consent, performance of a contract, our legitimate interests, compliance with legal obligations, fraud prevention, security protection, and the establishment or defense of legal claims.
4. How We Share Information
We do not sell your personal information. We may share limited information with trusted service providers and partners only where necessary to operate the Platform.
- Payment processors: to initiate, verify, and complete subscription payments.
- Hosting and infrastructure providers: to operate servers, storage, databases, APIs, and content delivery.
- Analytics and diagnostics providers: to understand usage, crashes, and performance.
- Communication providers: to send verification, notifications, and support messages.
- Legal or regulatory authorities: where required by law, court order, valid request, or to protect rights and safety.
5. Payments and Mobile Money
Where mobile-money or payment-provider services are available, payment processing may be handled by third-party payment providers. These providers may collect and process payment information according to their own terms and privacy notices. We receive limited payment confirmation information such as transaction references, payment status, amount, phone number where applicable, provider channel, and payment timestamps for subscription activation and record keeping.
6. Comments and Public Interactions
Comments, replies, likes, and other public interactions may be visible to other users depending on the feature. You are responsible for the information you choose to share publicly. We may moderate, remove, restrict, or retain user-generated content to enforce our Terms of Use, community standards, security requirements, and legal obligations.
7. Data Retention
We retain information only for as long as reasonably necessary to provide the Platform, maintain business records, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations, and support legitimate operational needs. Some records such as payment, subscription, audit, security, and compliance records may be retained longer where required by law or necessary for legitimate business purposes.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect user information from unauthorized access, disclosure, alteration, misuse, or destruction. These may include access controls, encrypted passwords, secure authentication tokens, transport security, server-side controls, logging, and monitoring. However, no digital platform can guarantee absolute security, and users are responsible for keeping their login credentials confidential.
9. Your Rights and Choices
Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, object to, or request a copy of certain personal information. You may also have the right to withdraw consent where processing is based on consent.
Account Deletion
You may request account deletion through the app where available or by contacting us at zidiup@cradlesolutions.tech. Account deletion may remove your profile and access credentials, but some information may be retained where required for legal, payment, fraud-prevention, dispute-resolution, tax, accounting, or security purposes.
10. Children and Age Restrictions
The Platform is not intended for children below the minimum age required by applicable law. If we learn that we have collected personal information from a child without required consent, we may delete the information or take other appropriate action.
11. International Data Transfers
Your information may be processed and stored in countries other than your country of residence. Where required, we take reasonable steps to ensure appropriate safeguards are applied to protect your information according to applicable law.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, app-store requirements, or business practices. Updated versions will be posted on this page with a revised effective date. Continued use of the Platform after an update means you acknowledge the updated policy.